Terms of Sale & Privacy
Last updated: 23 July 2026
These terms explain how BrandUte sells and delivers domain names, digital-front-door services, short-domain forwarding and related business tools, and how we handle personal information.
By placing an order with BrandUte or using a paid BrandUte service, you agree to these terms.

1. Who We Are
BrandUte is an Australian business that helps tradies and other service businesses choose a domain and turn it into a branded customer front door.
Depending on the product purchased, BrandUte services may include domain registration or transfer support, professional business email, a branded landing page, structured enquiry and qualification flows, booking or quote pathways, deposit and review journeys, hosting, short-domain forwarding, a business portal, onboarding and launch support.
BrandUte is not a law firm, accounting firm, trademark adviser, financial adviser or government agency. We provide practical technology, setup and support services.

2. Orders, Prices & Payment
The product, inclusions, billing period and price that apply to your order are the details shown at checkout when you place the order.
Prices are shown in Australian dollars and include GST where stated. Payment is required before BrandUte begins registration, transfer, setup or implementation work unless we agree otherwise in writing.
Payments may be processed by third-party payment providers. BrandUte does not store your full payment-card details on its own servers.
An order is not complete until payment has been accepted and any required eligibility, identity, domain-availability or onboarding checks have been completed.

3. Domains, Availability & Eligibility
Domain search results and availability checks are preliminary. A domain is not secured until its registration or transfer has been confirmed by the relevant registrar or registry.
If a selected domain becomes unavailable before registration is completed, BrandUte may ask you to choose another suitable domain or provide the applicable refund for the unavailable domain component.
Australian domain names are subject to auDA licensing rules and eligibility requirements. You must provide accurate registrant information and remain eligible to hold the domain for the full licence period.
You are responsible for deciding whether a domain or business name is legally suitable, available for trademark use and appropriate for your business. BrandUte may provide suggestions and practical scoring, but does not provide legal or trademark clearance.
Unless otherwise stated, the customer is the registrant or beneficial owner of a domain purchased for them, subject to registry rules, renewal payments and the terms of the registrar.

4. BrandUte Front-Door Services
BrandUte may configure a branded landing page and customer journey using information you provide about your services, service areas, availability, pricing approach, qualification rules and preferred next steps.
BrandUte may use software and AI-assisted drafting to help structure customer questions or summarise information. Booking, routing and eligibility decisions may also rely on rules supplied or approved by you.
You remain responsible for the services you offer, the accuracy of your business information, your prices and quotes, your availability, the work you accept, your customer communications and compliance with laws that apply to your business.
BrandUte does not act as the tradie, service provider, employer, agent or party to the contract between you and your customer.

5. Bookings, Quotes, Deposits & Reviews
BrandUte provides the technology and routing used to collect customer information and guide customers toward a booking, quote, deposit, payment or review step.
A submitted enquiry or requested time is not a guaranteed booking unless the relevant flow clearly confirms it. You are responsible for honouring confirmed availability and promptly addressing changes or cancellations.
Payments and deposits may be processed through third-party payment providers. You are responsible for the amount charged, the service supplied, refunds, disputes, chargebacks, taxes and any consumer-law obligations connected with your customer transaction.
You must use review-request features honestly and in accordance with applicable law and the terms of the review platform. BrandUte must not be used to create false reviews, conceal genuine negative feedback or mislead customers.

6. Your Responsibilities
You must provide complete and accurate information needed to deliver the service, including your contact details, business details, ABN or ACN where required, service areas, customer rules, domain preferences, content and any necessary account access.
You must only provide text, images, logos, names and other material that you own or have permission to use.
You are responsible for obtaining any privacy notices, consents or authorities required when collecting, using or contacting customers through your BrandUte flow.
You must not use BrandUte for unlawful, deceptive, abusive or harmful activity, including spam, phishing, malware, impersonation or misleading redirects.

7. Setup, Delivery & Customer Approval
Work begins after payment and once BrandUte has the information required to start.
Delivery timeframes depend on domain registration, the completeness of your onboarding information, required integrations, third-party provider response times and the speed of your feedback or approval.
BrandUte will make reasonable efforts to complete and test the setup promptly, but does not guarantee a specific launch date unless agreed in writing.
Before launch, you are responsible for reviewing the supplied business details, customer questions, rules, destinations and contact information and telling us about any errors or required corrections.

8. Hosting, Email, Forwarding & Third-Party Services
BrandUte services may rely on registrars, hosting providers, email providers, payment processors, mapping services, calendar services, messaging providers, review platforms and other third-party systems.
BrandUte is not responsible for an outage, policy change, account restriction or service failure that is outside our reasonable control, although we will take reasonable steps to assist where the affected service forms part of your BrandUte package.
You are responsible for keeping account credentials secure and promptly telling BrandUte about suspected unauthorised access.
Domain, email, hosting, forwarding and other recurring services must be renewed when due. If renewal fees are not paid, the affected service may expire, stop working or become unavailable.

9. Short Domains & Redirects
A short-domain service may route a domain to a website, page, booking journey, quote form, deposit flow, review destination or another approved location.
You are responsible for the destination content and for ensuring that the redirect is lawful, accurate and not misleading.
BrandUte may suspend a short domain or redirect where reasonably necessary to address non-payment, abuse, security risk, unlawful content, phishing, spam, malware or a breach of these terms.

10. Intellectual Property & Customer Data
You retain ownership of the original content, logos and materials you provide to BrandUte.
BrandUte retains ownership of its software, platform, templates, workflows, scoring methods, reusable components, documentation and other pre-existing intellectual property.
You may use the completed customer-facing materials supplied as part of your paid service for your own business while the relevant service remains active, subject to any third-party licence terms.
Your customer and enquiry data remains associated with your business. BrandUte may process that data as necessary to operate, secure, support and improve the service and to meet legal obligations.

11. Cancellations, Refunds & Australian Consumer Law
Domain registrations, domain transfers, completed setup work, custom implementation and third-party costs may become non-refundable once the relevant work or purchase has started.
Recurring services can be cancelled before the next renewal date. Unless required by law or stated at checkout, cancellation does not create a refund for a billing period that has already started.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where BrandUte is required to provide a remedy, the remedy will be determined in accordance with the Australian Consumer Law and the circumstances of the service supplied.

12. No Guaranteed Business Outcome
BrandUte helps businesses present a clearer customer journey and make better use of traffic they already receive. We do not guarantee any number of enquiries, bookings, jobs, reviews, sales, search rankings, advertising results or revenue.
Domain recommendations, brand scores, wording suggestions and customer-flow recommendations are practical decision-support tools and are not guarantees of legal availability, commercial success or customer response.

13. Suspension & Termination
BrandUte may suspend or terminate access where fees remain unpaid, information is materially false, the service is used unlawfully or abusively, a security risk exists, or these terms are materially breached.
Where reasonably possible, BrandUte will provide notice and an opportunity to address the issue before suspension, unless immediate action is needed to protect customers, systems, third parties or the public.

14. Liability
To the extent permitted by law, BrandUte is not liable for indirect or consequential loss, loss of profit, loss of opportunity, loss caused by inaccurate customer-supplied information, or failure of a third-party service outside our reasonable control.
Any limitation in these terms applies only to the extent permitted by law and does not limit rights that cannot lawfully be excluded.

15. Privacy
15.1 Information We May Collect
We may collect your name, contact details, business details, ABN or ACN, billing and order information, domain and email preferences, onboarding responses, service rules, website or brand material, support communications and technical information about use of the website or platform.
Where you use BrandUte customer journeys, we may also process information submitted by your customers, such as names, contact details, addresses, service requests, booking preferences, uploaded material, payment status and review-flow information.

15.2 How We Use Information
We may use information to process orders, register or transfer domains, configure and operate services, deliver customer enquiries, provide support, process payments, prevent fraud and abuse, maintain security, improve the service and meet legal, accounting and compliance obligations.

15.3 Service Providers & Overseas Processing
We may disclose relevant information to providers that help us operate the service, including payment processors, domain registrars, hosting and email providers, messaging providers, calendar and booking providers, analytics and security services, AI and software providers, contractors and professional advisers.
Some providers may store or process information outside Australia. The location can depend on the provider and service used. Contact BrandUte for further information about a specific provider used for your account.
BrandUte does not sell personal information to advertisers.

15.4 Access, Correction, Complaints & Retention
You may contact BrandUte to request access to or correction of personal information we hold about you, or to raise a privacy question or complaint.
We retain information for as long as reasonably required to operate and support the service, maintain security, resolve disputes and meet legal, accounting and compliance obligations.

16. Changes To These Terms
BrandUte may update these terms from time to time. The version published on this page applies from its stated last-updated date. Material changes to an active paid service will be communicated where reasonably required.

17. Governing Law
These terms are governed by the laws of Queensland, Australia. The parties submit to the courts and tribunals that have jurisdiction in Queensland, subject to any rights that apply under Australian consumer law.

18. Contact
For support, privacy questions or questions about these terms, contact:
Email: hello@brandute.com.au